Chip Taylor Communications

Subject: Voc. Ed.: Business/Career/Communications

Managing the Performance of Contractors and Consultants Series

"Highly Recommended. A visual tool that will help human resource managers or organizational development professionals as part of their training sessions to help individuals better understand the dynamics of working with a contractor/consultant within an organization. The program may be viewed in its entirety or Click for more

3. Resolving Conflict and Disputes

3. Resolving Conflict and Disputes

The final dramatization in the series continues as we see problems arising, which could lead to a potentially serious dispute. The truth is, very few projects are problem free, no matter how well you plan, organize or coordinate; problems may occur simply due to a lack of understanding each other's business. In this program we discover a number of techniques that may be used to identify and work through these problems. The remedies include: 1) identifying the cause and taking immediate action, as well as minimizing the risk of recurrence; 2) investing in honest communication and understanding; 3) taking responsibility and negotiating a cooperative "Win-Win" situation. Overall, we learn the long-term value of 2-way feedback and why collaboration is the preferred approach to resolutions. 05/09DE SCA 15 min.

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